FAQ — Frequently asked Questions:
We have answered most frequently asked questions below. If you still have any questions unanswered or need further explanation on below, please feel free to write to us on: contact@moneyfrog.in
Registration/ Onboarding/ Fees/ Accounts/ Payment
What does Moneyfrog covers in its Financial Services Platform?
Moneyfrog offers Financial Services Platform, i.e. the Website & the Mobile app (iOS & Android), built & designed by its own IT team; a) to aggregate individual/ family financial data, towards tracking & analytics; and b) to distribute various financial products online, like Mutual Funds, Insurance, Equity, Fixed Income, etc.
Is there a minimum amount required for Investments?
Minimum amount for investments, usually depends on the products offered, for instance, Mutual Funds can start at, as low as INR500.
How do I register myself?

It's a simple & quick registration, with easy step-by-step guide. To view complete dashboard, you need to enter your investments & other data, which may take some time. To avail full services; you have to make Onboarding payment, to activate your account. Same can be completed by clicking "my account" on top right corner & clicking on "onboarding".

What are the various accounts you have?
We offer two accounts; Executive & Uber. Executive is an online investment account, where human experts help to guide on products offered. Uber is a full-service online account, with senior experts hand-holding & many other features (usually for individual/ family with investment portfolio upward of 50lacs).
What is the validity of the onboarding fees paid?
Onboarding fees, is a one time fees, paid to activate your online account. Why we charge? ... as being a distributor of financial products, our earning is on the trail commission (Mutual Funds) and to break-even on the cost for a new customer, it usually takes 12 to 24 months, which helps the company maintain positive cash flow.
Does Moneyfrog charges any additional fees?
No. We do not charge any additional fees. But, as a distributor of financial products (Mutual Funds), we earn trail commission on the products we offer. Know more.
Do I have to pay for your services every year?
NO. Onboarding fees, is a one time fees. Why we charge? ... as being a distributor of financial products, our earning is on the trail commission (Mutual Funds) and to break-even on the cost for a new customer, it usually takes 12 to 24 months, which helps the company maintain positive cash flow.
How does Moneyfrog earn money/ income?
Moneyfrog is a registered financial product distributor and earns trail commission on the various financial products offered (mainly Mutual Funds). Same is disclosed on the disclosure page. Know more.
Do I need to do anything else after making the onboarding payment?
Yes, you need to fill all your details on our website. Our step by step & tour guide will make your journey easier & fun-filled. We have also provided templates/excel upload, where data against each asset class can be entered.
What is your refund policy on onboarding charges?
Refund is not available on our onboarding fees, unless its requested within 5days of the payment made.
What methods of payment are accepted for Moneyfrog towards onboarding charges?
You can make online payment through Credit Card /Debit Card /Net Banking/ UPI.
I entered my payment details and hit submit. It shows a blank screen and no confirmation. But my credit/debit card has been charged. What should I do now?
Don't worry. Sometimes due to a slight technical glitch you might experience this problem. If your credit card has been charged and your order confirmed, you will receive the confirmation email. If not, your amount will be credited to your bank account within 7 working days.
I am trying to make a payment for the onboarding fees, but it says payment failed. What should I do?
Please check your internet connection. Sometimes, it so happen that due to slow internet connectivity or other issues with it, the payment authentication fails. If your internet connection is okay, please give us a call or write to us. We will get back to you quickly and solve your issue.
Data Safety/ Privacy Policy/ Security
How safe is my data? What level of encryption do you use?
Your data is absolutely safe. We use 256-bit encryption, the same that all Banks use. 256-bit encryption is a data/file encryption technique that uses a 256-bit key to encrypt and decrypt data or files. It is one of the most secure encryption methods after 128- and 192-bit encryption, and is used in most modern encryption algorithms, protocols and technologies including AES and SSL.  Check link to understand data security
Your financial information is stored safely
Moneyfrog account is designed & developed to protect the confidentiality, integrity and security of your personal information during storage and transmission of your data. Your account User ID and password and all your account details are stored in highly secure servers.
Only you can access your financial information
While Moneyfrog account provides you access to all your financial information. Moneyfrog account uses robust SSL encryption technology to secure your data. Your account data is stored and transmitted in an encrypted format at all times.
Only you can review your financial information
No money can be moved through Moneyfrog. This means that even though you can view your accounts, analyse and transact, you cannot transfer money between accounts through Moneyfrog.
Only you can make important financial transactions
Moneyfrog account is designed & developed to protect the confidentiality, integrity and security of your personal information during storage and transmission of your data. For instance; you can buy mutual funds online only after authentication through transaction credentials, known only to you. Moreover, you will receive instant e-mail and text alerts that notify you of any transactions, hence ensuring financial security.
Here are a few tips to help keep you safe online:

Keep your passwords safe-don’t share it with anyone.

Mix it up - make sure that your password includes numbers and capital letters.

Use virus protection and a firewall on any computer you use to access Moneyfrog.

Don’t install programs from people or companies you don’t know.

Learn to prevent identity theft and identify phishing attempts.

 What if lose my mobile device or someone steals it?

Moneyfrog enables you to manage the mobile devices associated with your account. You can remove mobile access to your account, change your password, or delete the account entirely.

The Moneyfrog app also has a security feature where you can set a 4-digit PIN to help keep you protected. This feature can be found in the Settings option at the main menu.

What is Moneyfrog's privacy policy?
We, at MoneyFrog.in, value your privacy, and consider our relationship with you as invaluable and strive to respect and safeguard your right to privacy. For more details related to privacy policy - Click here
Can my data be mis-used? How can I be sure that my data will not be shared with other marketers?
No, Moneyfrog does not share your details with third parties without your consent. When we have to connect you with third parties for execution of your financial products, we seek your consent before sharing your details with them. Hence your data is only shared when you permit it to be shared.
 Account related / Report / Pages / Advisory
Who is going to assist me in my account?
Our team consists of qualified CFP experts, who will offer Mutual Funds, based on your requirements. They will interact with you online, over the phone or a video call.
Can I have help entering data into the system?
You need to update your details by yourself. In case you cannot or not able to figure out things, you can always call us & we will help you.
Can I come to your office & meet?
We offer a centralized online services, based out of Mumbai. If you can travel, we love to meet you over a cup of coffee.
  Will someone visit my place to explain/ guide on the investments?
We prefer various online modes; like a video-call (most preferred), to make a personal connect, as we have limited resources & travel usually eats up lot of time.
  How much time will you take to activate me account/ first investment?
From the time account is activated/ data entry is over; ideally within 7 working days.
What is Moneyfrog's dashboard?

Moneyfrog Dashboard, offers insights on your Net-worth, Investments, with various calculators & tools, such that you can understand your financial data with ease.

Goal tracker is Moneyfrog's revolutionary proprietary tool, designed & developed by in-house team.

What is My Financial info?

My Financial info helps you to view, track & monitor your investments & finances, asset wise, with LIVE data feed. This also includes assumption towards inflation, asset wise returns & other parameters. Each asset class has multiple features & highlights to understand, track & set SMS/mail alerts towards renewal, maturity or price target. One can track investments family wise, as well as individual member wise.

Investment Execution/ Trust/ Tax File/ Refer Program
How will the Investment execution take place?
We have online integration towards investment execution for Mutual Funds. Incase offline execution is required, one of our associate will help you towards document/ cheque pickup & submission.
Can I trust your employee/ experts?
Yes, you can trust our appointed employee/ experts, as each one of them have undergone the eligibility, compliance & training towards servicing customers & product offerings. Each of them have cleared the necessary regulatory certification & compliance.
Will you help me in IT Tax returns filing?
Yes, we will help you in your IT Tax returns filing. This will be offered as a value add service & may cost additionally, based on the quantum of data/ upload required.
What do you mean by referral program?
Once you experience our services, we believe that, you become our brand ambassador. In-short you spread our service standards, by referring your near & dear ones. In turn, we offer exclusive refer rewards to you.
About-Us/ Office/ Business-associate/ Others
Who are the people behind Moneyfrog?
We are a team of Finance & Technology professionals, who got together with zeal to make a difference in the way Financial Services is offered in India. Learn See more
Where is your office located?
We have a centralised operations, and we are based out of Mumbai, India. Our office is currently located at 402, Megor Arcade, MG Road, Ghatkopar East, Mumbai - 400077, India.
I am interested in Business-associate program; can you give me some information?
The Business-associate program pairs the strength of experienced driven and service-oriented financial services professionals, with the powerful reputation and investor-first philosophy of Moneyfrog.in To know more
FAQ - Disclaimer
The FAQs are some of the questions that we frequently get asked in some (but not all) of the areas in which we offer our services. These FAQs are meant to serve merely as guidance and consequently have no legal merit. They can also be subject to amendments. The information, however, is intended to be helpful and to get you thinking in a more sophisticated manner about your requirements & queries. Moreover, we encourage you to contact us directly (phone or email), to dialog further on your requirements, queries or areas of interest. Contact Us